The food security question is appear frequentlied Supervise and lack and cause the trade company " It is dangerous to try with the body "

The food security question is appear frequentlied Supervise and lack and cause the trade company " It is dangerous to try with the body "
The food security question is appear frequentlied Supervise and lack and cause the trade company " It is dangerous to try with the body "
The Chinese Consumers' Association announced a few days ago that accepted the situation analysis of the appeal in the whole country in the third quarter, the result reveals the appeal of food security increases by 22.3% compared with the same period of last year. In the food is complained, the question that consumers reflect is mainly quality, measure and price question, among them involve the quality problem and complain 66.8% of proportion accounting for the food and complaining, involve measuring the appeal with the price question to account for than 6.2 and 4.2% respectively. The data that administration for industry and commerce of Qingyuan releases reveal too the food and beverage trade complains that is increasing constantly. Among them, in the third quarter, the food and beverage trade complains that increases by 6.2% compared with the same period of last year. Consumers reflect the subject problem of the food and beverage service is as follows, there are foreign matter, question of arbitrary charge, charge the service charge, minimum consumption in the hygiene question, meal of the food and beverage, hold the fee of bottle unidentifiedly to show etc.. Why will the question send so frequently? What is the reason to cause these questions? How is consumers' response after the problem takes place? How about the situation of safeguarding the rights? These are worth our thinking deeply. This newspaper will pay close attention to this kind of question for a long time, will look forward to reader's contributions, incoming telegrams sincerely too, canvass this kind of question met in life with us together. The newspaper material of net friend: Various security and quality problem, with the constant development of the society now frequently, the consumer market is expanding constantly, the competition among the trade companies is more and more fiery. While most trade companies improve management environment and service level, some trade companies adulterate or take passive attitude to treat consumers. On one hundred Sichuan forums of Qingyuan " It is relevant to consume " In the column, many net friends send the card and " explode the material " Various met in life " Shady deal " With the question. Among them, much questions of involving the food security. The reporter has attempted to contact these persons who sends card, in order to find out about detailed conditions, but fail to all make the connection for various reasons, state some network cards briefly temporarily here. The incident one: The rice noodles shop appears " Environment-friendly" Vegetables, a few days ago, friend of Qingyuan network " temporary supporting role " Send the card and claim here, when some passes the rice noodles shop of the bridge to have dinner opposite to the corner of north gate on the forum network, have found 2 big green worms in mixing several drops of green vegetables of the food in the soup. After this card is sent out, arouse the attention from numerous net friends. Someone say jokingly, this green vegetables is " environment-friendly "s Products, has not sprayed insecticide, so there is blue and green worm that remains. And the net friend claims with a smile, the building-owner is very lucky, do not have half a worm. The incident two: Sushi the intersection of shop and mouse come, gather, liven up July 11 too, movicky, friend of network, release one " little city oriental cherry turn the sushi round, eat the wild mouse and afraid that climbs The upper part of the body " Model. The network card claims, at about 8 o'clock pm on July 10, when this net friend and a friend are turning the sushi round and having a dinner, find that there are things that are moving on the thigh. First he thought it was one's own illusion, have not taken notice of. While feeling sound again for the second time, bowed and saw suddenly, found it was a mouse originally. "I was frightened so much as to jump up at that time, the people in the whole meal shop looked at me, really forgot oneself. " The net friend describes, after the accident happened, the waiter reacts coldly, seem to face the fearful with no fears in the shop, and did not apologize at once either. A shop will apologize long in the near future, but still let consumers check fully. "I am a frequent visitor of this shop, but this kind of attitude is not really praise-worthy. Do not kill afterwards. " Net friend say, buy he leave with hasty friend behind the form, other customers see this situation, do not dare to continue taking food again either, check and go away one after another. "That shop fits up the all pretty good one, the hygiene looks good too. But only there was appearance originally, really let people down. Therefore can know, the hygiene state of the food is troubling. " At the end of model, the net friend has proposed the above-mentioned view. The incident three: Pair gathers together hams smellily, the child is uncomfortable after eating The network friend mianmian_0506 claims, at about 7 o'clock pm on July 23, bought the fragrant and sweet ham of bad smell of some corn from one supermarket in Qingyuan, date of production was June 25, 2011, 120 days of quality guarantee period. Go home to find there is peculiar smell in hams when the child eats. Under being angry, net friend go supermarket demand statement, supermarket claim accident this unexpected, the shop is so long as to come off duty and unable to deal with. Meanwhile, he puts through one pair of service hotlines gathered together too, and is told and be answered at once. But up to July 27, 5 days after the thing takes place, this net friend has not still received one pair of telephones to gather together company, have not seen any person in charge either. Unfortunately, the child presented the obvious physical discomfort state after eating half a ham enterically. "Son old to buckle mouth with hand, vomit, see children succeed so desperately then, I really love it very much. Will take him to the affiliated hospital to check soon, the doctor says that had better wash the stomach. " Hear the doctor's diagnosis, the net friend has incomparable heart to feel a pain, " my day! It needs to insert the tube in the mouth to wash the stomach, I saw drinking pesticide to wash the stomach in the childhood, that flavour is miserable. " Consider children are young, the doctor decides to carry on the infusion treatment. "Type, can only hang bottle take the lead or foot, we must two people support, can work up. It is five hours continuously, the child endured hardships very much. Because the one that came is hasty, has not taken the clothes to the son either, he wears a trousers head undershirt, become cool after midnight, it is bored in his mother's chest straight that it is cold. See child's pitiful appearance, really love! " Later on one claims pair is who gathers together the company commercial representative contacts this net friend, claim to like to compensate for (compensate three hams intestines) triple . So angry that the net friend lose the temper at that time, " take, very much, accompany three the intersection of ham and intestines too child? " Net friend think pair to remit company, can send someone, inquire the intersection of child and situation the next day, but did not receive any's reply for 5 days after the accident happened. "Have enterprise that take on like this, have enterprise of sense of responsibility, such a without conscience enterprise like this, can produce and sell the food that consumers rested assured? " The mass viewpoint: Supervise and lack and cause the trade company " It is dangerous to try with the body " Why does the food security question take place frequently? The common people in Qingyuan each have a view on this. General view most among them, production of issue come from disappearance and self-containment of trade company that supervise. Illegal cost too low, safeguard the rights cost to be too high, connive at bad illegal activities of trade company. " the counterpart's competition is too great, the raw materials with high security (quantity) There is not so much or cost is too high. The trade company may make a desperate move in order to survive, adulterate, in order to imitate really. " One Miss Li whose media works thinks in Qingyuan, the food security question is not China's characterized phenomenon, will not halt in China either, and really the sign of overflowing appears in China's food security issue instantly. Trace it to its cause, relate to China's special national conditions, condition of the people, relate to China's economic and social development too. "The society is in fast developing period now, people begin to weigh a person's more or less with the money Successful intensity. This causes some trade companies to make profit as one's only aim, pursue the economic benefits simply, and ignore brand and security benefit. " Miss Li still points out, the disappearances of the conscience of trade company and sense of responsibility are one of the basic reasons for food question at present. "The trade company will not consider after the inferior food is sold, what kind of influence will be caused to eater and the society. They do not know replacement to think deeply, if how does oneself eat these inferior food? " While approving of Miss Li's view, citizens Mr. Chens still point out, another main reason why the food of question overflows is that the supervision of the government is uncomplete, the relevant department exists " Unmanned tube, bull are in charge of, unable to be in charge of, can't in charge of " Phenomenon. Particularly, the agricultural sector can only check on the quality of agricultural products from the source, administration for industry and commerce produces the management qualification, commercial department (the locality is administration for industry and commerce) by all means Quality criteria question that links, quality supervision department present when only responsible for food production of circulating by all means. "None of departments are full-time responsible for the organization. Difficult to go wrong to judge the reason, it is difficult to investigate responsibility. " Mr. Chen thinks, in a situation that this kind of everybody is in charge of, very easy to produce " leave alone " Or can not be " in charge of " Situation,leave bad trade company all right get into gap. In supervision, there are citizens that have also proposed another view, produce and supervise and bury the hidden danger for food security question in the strange land. "According to national relevant regulation, in which place manufacturer receive which place 's government or relevant department supervise right away food. Consider the manufacturer can make contributions to local economic and social development, the government department may intend or have no intention during supervision neglect is supervised safely, do not go to check or even check and go wrong and show mercy, relax a horse conscientiously. In this case, on the issue that it is safe to be very prone to. " And citizens point out, it relates to the fact that the social wide gap between the rich and the poor is strengthened that the food security question takes place frequently. These citizens think, a lot of people's utility hearts heighten now, pursue profits to maximize simply, the morals are occupied, locate and ignore the security of other people. "The illegal cost is too low in China, but the cost safeguarding the rights is too high, encourage the illegal activities of the trade company unintentionally. " Yangshan citizen Mr. Chen points out, according to the relevant legal provision of the country, when the food security problem takes place, if without doing harm to consumer's life, the trade company only needs for the economic compensation of one to ten times. In fact, the price of the single food is not high, compensation volume is several yuan to several hundred yuan too. "If one point of trade companies do not accompany, a lot of consumers have no idea. " Investigate at random: The food safeguards the rights, time-consuming and strenuous and too troublesome Chinese nation has been famous for civilization and state of ceremonies, compatriots handle affairs and also stress " feeling " , " reason " , " letter " . However, in the face of the food question, all these have become " floating clouds " . In several rounds of negotiations, solving, consumer's regular meeting is beaten in a contest, will become " last the wounded " inevitably . The reporter interviews to find, ten citizens in Qingyuan nearly have nine who think safeguarding of consumption right is a very remote, anything that can think but can not do at random. "The safeguarding of consumption right, do you think it possible? How about even link to right, do not also send you at dozens of yuan. " Talk about and safeguard the rights, a citizen has expressed this view sharply. He is thought, safeguards the rights the behavior is mostly futile, safeguards the rights instead of wasting energy, is not so good as reality to clicks, enhance vigilance and prevent the similar accident from recuring. "So many food questions now, several have been linked to right. " "Will think to meet food question common people unluckily. Because even if look for the relevant department, the thing that will kick a ball. Common people old time go, dawdle with them so either. " A lady that the some farm works introduces, because live in Yangshan in the countryside, have not met the food security question yet up till now. But she thinks, even met this kind of question will not safeguarded the rights either. "I go to that shop to consume after telling the friend at most, or does not buy that brand. " Mr. Chen that one organ unit works says too in Yangshan, though has met the relevant consumption question, but never safeguarded the rights. Because neither know know at all with whom to link why safeguard the rights, nor. Several colleague's answers of this question of reporter are very much the same too, think that it is too troublesome to safeguard the rights, do not know how to safeguard the rights. "It is really very troublesome to safeguard the rights, and frequently, can not link anything. " An enthusiastic citizen advises the reporter not to safeguard the rights with one's own real experience. "Our home has been using the bottled gas all the time, but a lot of bad trade companies in Qingyuan add water in the liquefied gas, deceive consumers. For this, I sell theory of the coal gas with those, but they say I have no evidence, still want to hit me violently. I dial 12315 to complain after consulting to the friend, and reach the industrial and commercial bureau to reflect face to face many times, but not received any's reply. Will still meet some coal gas adulterating now. " In the view of this lady, the coal gas problem can't be solved, let alone food question. "The coal gas is defective in quality, the gas bottle can testify, but what testimony can food be taken to go wrong? " In fact, reporters have also met the food security question many times, have tried to safeguard the rights, but end up in nothing definite finally. On October 14 this year, reporters bought in 14 yuan for some ultra city flower of Qingyuan per pack quick-freezed the steamed bun. Find in the edible course 4 have ends of a thread in 40 steamed buns. Subsequently, the reporter discusses the statement with the supermarket, production. At the beginning, every statement is tough, do not think the end of a thread is the question, has not caused the substantive injury to the health, can only pay economic compensation of 1-10 times according to national regulation. The reporter thinks, there are ends of a thread that can forgive in the steamed bun for too originally, but 4 are problematic inside 40 steamed buns, and some ends of a thread are very obvious and uncovered, make people unable to understand and accept. So, the reporter rejects economic compensation, require for a rational statement in the trade company. Later, under the reporter's tough insistance, the manufacturer explained in writing and apologized sincerely. The intersection of supermarket and still until " end of a thread belong to issue of manufacturer, supermarket sell many pieces of item every day some manager, it is really normal to go wrong " Wait for and apologize for refusing, and claim to be unsatisfied compensation can look for administration for industry and commerce. In this course, the reporter also dials 12315 consumers and safeguards the rights the hot line reflect the question, but relevant staff members claim, this question is sheerly an example, are proposed and solved under trader's family property. If really solving must go to Consumers Council to fill in the relevant one " Appeal " The form, wait to mediate. Subsequently, the reporter goes to the municipal industrial and commercial bureau of Qingyuan to register as requested. Before registering, a staff member still advised reporter and trade company to conciliate clearly. Under the circumstances that the reporter insists on, Staff members say that will contact supermarket to mediate this question as soon as possible. He point out if mediate, can only move judicial route while being unsuccessful, this is not a wise choice, because time-consuming takes a lot of trouble, and the evidence is difficult to keep. Lawyer's view: The small reporter of income with high costs of safeguarding the rights of food experiences finding, just as what most consumers have said in person, the course is tedious and complicated that the food safeguards the rights, and safeguard the rights the result is not obvious. As to this, one lawyer Liang of Haworth Lexon in Qingyuan claims, this result is in accordance with expectation. Meanwhile, he approves the statement of the municipal industrial and commercial bureau staff members in Qingyuan, the judicial route of safeguarding the rights and trying not to go of food too, because safeguard the rights the cost is really too high. "Up till now, I have not taken over the consumption case of a form yet. " Lawyer Liang says frankly, since obtained employment, he has accepted much similar consultation, but not really dealt with the case of the food security problem. He still reveals, according to the situation that he understands, Qingyuan and even the whole country judicial route -treated consumption (suck the food problem) There are not many cases. Only great quality problem (such as " The milk power of three deer " )And caused certain life to damage to consumers. Lawyer Liang says, according to laws and regulations of the country, consumers are still comparatively in status of the weak tendency at present. So, the stratagem ensuring success that the general accident safeguards the rights through the law is not big. Safeguard the rights successful, have a little economic compensation only at most, have spirit compensate seldom. In addition, it is still very difficult to safeguard the rights. Particularly, it is difficult to collect evidence at first. Different from other articles, food (especially the food of question) Difficult to keep, after and disassemble and packing, the trade company will think the accident causes for consumers. Even confirm the food of question is producer's production, consumers want oneself to foot a bill to third party's organization to measure first. And does not say that measure the expenses, mere detection procedures and procedures are time-consuming, takes a lot of trouble. In addition, after the food is measured, consumers may also need to go to the hospital to measure the body, applying to open the relevant health to the hospital proves. After all evidences make adequate preparation, consumers should bring a suit before court. If does not invite the lawyer, can save the attorney fee of about 1000-3000 yuan, but the stratagem ensuring success result will reduce a lot. In addition submit behind the lawsuit, wait for court notify, appear in court, middle minimum two weeks such as course, it is even up to several months that it is the longest. Within this period of time, the save of the evidence is a problem. "According to laws and regulations of our country at present, the food is consumed or inclined to enterprises and the trade company more. Consumers are still in weak tendency, it is very difficult to safeguard one's own personal rights and interests while meeting the question, and the general lawyer is unwilling to accept this kind of case. " A lawyer insisting on anonymity claims, with the development of society, the scientific and technological level is more and more developed, it is higher and higher to manufacture the fake the competence of making the fake, is increasing to consumers' potential impact constantly too. Though everybody's legal consciousness is improving constantly, the food safeguards the rights the difficulty of the question is really relatively great according to actual conditions at present. So, while meeting the question, consumers can only think unluckily or with conciliating under trader's family property. In this case, have encouraged the illegal bluster of the trade company, has attacked consumers' safeguarding the rights enthusiasm too. If things go on like this, will cause a certain influence to the whole food trade and development of the society. This lawyer proposes, should prevent the food security question from taking place frequently, should not merely improve the supervision of the government, define function and responsibility of every department, will fully consider consumers' rights and interests, improved the relevant laws and regulations, the ones that strengthened to the illegal operator were punished. "The higher the illegal cost is, little illegal products and behavior be. Meanwhile, the self-containment consciousness of the trade company will be strengthened too. " Relevant news: Our country issues the food incident emergency preplan according to Xinhua News Agency, deal with operating mechanism of the food incident in order to set up and amplify, prevent effectively, deal with the food incident actively, the high-efficient organization meets an urgent need and handles the work, reduce the danger of the food incident to the maximum extent, ensure public health and life security, the State Council released " national food incident emergency preplan " on the 14th. Prediction scheme amount to 7 chapter, general provisions, organization, duty, meet an urgent need, ensure, monitor prewarning, report and assess, meet an urgent need responding to, handling, supplementary provisions on later stage. Prediction scheme national the intersection of food security and the intersection of emergency preplan and superclass of system, it stipulates to be should to very great the intersection of food and the intersection of organizing system, working mechanism of incident,etc. and content, guide preventing and handle the regulatory file of incident of all kinds of food. The prediction scheme requires relevant food security supervision departments of the State Council, local people's governments at all levels to consult a prediction scheme, make this department, food incident emergency preplan of this area. Prediction scheme stipulate, when very great food incident takes place, sanction being tenable to meet an urgent need to handle the command post to pay and handle from the State Council; The great, bigger, generaller accident is started the corresponding rank to respond to by province and city, the people's government at county level separately, establishing the food incident and handling commands the organization to handle. Mechanisms such as the prewarning of supervision on food incident of prediction scheme, report and assessing, meeting an urgent need and responding to, handling on later stage,etc. have made detailed regulation, and further defined all related departments are in information, medical treatment, the personnel, technology, goods and materials, funds, society mobilize, the duty of guarantee of meeting an urgent need that Xuan Jiao is trained etc.. The prediction scheme still points out clearly the food incident meets an urgent need and handles the work to implement the responsibility investigation, other dereliction of duty, malfeasance behavior in the management to reporting belatedly, lying about, concealing and failing to report the important situation of the food incident or meeting an urgent need, the supervisory department should investigate the responsibility linking to accountability unit or person liable in accordance with the law; If the case constitutes a crime, criminal responsibilities shall be affixed in accordance with the law. Gao Wei


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